Questions and Answers General Questions How do I get a web site? How does the web site work? How much does the web site cost? What does my web site service include? How do I get customer support for my web site? How do I get customer support for my email account? Where can I get the web site Help Guide? Modifying your web site How do I edit my web site? Can I add more disk space to my web site? Where will my web site reside? Can I edit the HTML pages in my web site? Compatibility Questions What does a person need to visit my web site? I'm behind a firewall. Can I use this web site?   General Questions How do I get a web site? To get your web site, go to Create My Site and complete the fast and easy sign up process. The process should take less than ten minutes. After successfully completing the sign up, you will be given your web site address and you can begin personalizing your web site immediately. How does the web site work? Once you go through the sign-up process, your web site is created automatically. It is hosted on the Internet for you and is immediately available so that anyone with a web browser can visit your web site. Initially, your web site will contain sample graphics, links, and content to give you examples of how you can personalize it. As soon as your web site is open, you can begin changing the text, uploading your own pictures and decorating your web site any way you like. How much does a web site cost? Your iMac web site is free for life! What does my web site service include? Your web site service includes web pages you can quickly and easily personalize, including pages for your favorite web page links, your uploaded pictures and 1MB of storage. How do I get customer support for my web site? If you need customer support, you can first review the additional topics in this Questions & Answers section which may have the information that you need. Also, you can go to Customer Support to submit questions and receive a response via email. How do I get customer support for my email account? If you need customer support for the web-based email you received with your iMac web site, please go to Email Technical Support. You will be directed to a form you can fill out describing your problem or question. Where can I get the web site Help Guide? The web site Help Guide is an HTML file and can be either viewed online, from within your browser, or you can print the document by selecting "Print" from your browser menu. View the Help Guide here: Help Guide Top Modifying your web site How do I edit my web site? Editing your web site is easy. First, click on the Set-Up button located in the upper left corner of your web site. Enter your user name and password when prompted. You can now make any edits to your web site. Remember, when you make changes, you need to save them by clicking on the Save button. When you are finished editing a specific area, click Save and then click on the red Exit button. The changes you made will now appear in your web site. If you do not see the changes, click on your browser's Reload or Refresh button. Can I add more disk space to my web site? When you create your iMac web site, you will have 1 MB of disk space available. You cannot add any more disk space to your web site. However, a future service for Macintosh users will be available soon. It will have more features, including the ability to add disk space to your web site. When this service is available, and you determine that you need more disk space, you can purchase more space in increments of 10 MB. Each additional 10 MB of disk space costs only $2.95 per month. If you have elected to receive emails from Netopia regarding your web site, you will be notified when this service becomes available. Can I edit the HTML pages in my web site? You can not manually edit the HTML used to create pages for your web site. You can customize certain aspects of the office by enabling or disabling features and adding your own text, graphics and links. Additionally, you can use HTML tags in most of the text areas of your web site. For example, you can bold text, add bullets, and use other HTML formatting. Where will my web site reside? Your web site will reside on a server with the address www.mynvo.com. Your account name will be used to create your web site address on this server. For example, if John Doe selected the account name jdoe, his web site address would be www.mynvo.com/jdoe Top Compatibility Questions What does a person need to visit my web site? Your web site allows anyone with a web browser to visit your site. Visitors accessing your web site should use the latest versions of Netscape Navigator or Internet Explorer. Web site owners should use Netscape 4.0 or higher or Internet Explorer 4.0 or higher. I'm behind a firewall. Can I use this web site? Your web site is firewall compliant and can be used from behind a firewall. If you are behind a firewall, you will be able to set up a Netopia web site, personalize your office, and upload pictures. Top